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Safety & incidents

Incident reporting for site crews

When something happens on site — an injury, a near-miss, a hazard — the supervisor logs it on the spot from the OnCrew app, with photos, while the detail is still fresh. The office is alerted the moment it's filed, and every report is tracked through to closed with a full audit trail. No paper form that never makes it back, no incident that quietly disappears — just a clean record you can stand behind if anyone ever asks.

One platform · every sector

On most sites the incident record is a paper form in a ute, a text to the office, or a memory that fades by knock-off. The report that matters most is the one that never gets written down. OnCrew captures it where and when it happens — on the supervisor's phone, at the site — so the record exists before the day ends, not weeks later when someone asks what went wrong.

How it works

On the spot, then straight to the office

From the moment on site to a tracked, closed-out record — nothing lost in between.

Report on site

The supervisor opens the OnCrew app and files the incident right there — type (injury, near-miss, hazard, property damage or dangerous incident), who was involved, what happened, and photos from the scene. It's captured while the detail is fresh, not reconstructed from memory days later.

The office is alerted

The instant it's filed, the office gets a notification — flagged urgent for an injury or a serious, critical or fatal incident. No waiting for the end-of-week debrief to find out something happened. The people who need to act know straight away.

Tracked to closed

Each report moves through review, actions taken and closed — with the actions and who signed it off recorded against it. Every step is audit-logged, so months later you can show exactly what happened, what you did about it, and when.

What it captures

The whole picture, not just a note

Enough detail to be a real record — not a one-line log.

A report can hold the injured person's details, the body part and injury type, severity and treatment, what they were doing, the mechanism, PPE worn, witnesses, the immediate actions taken and what's recommended next — plus photos or a PDF attached straight from the phone. It's tied to the site, the client and the worker, so it lives alongside the rest of that person's record instead of in a folder no one opens. Fill in what fits the incident; the fields that don't apply stay out of the way.

The record you can produce

Evidence, not recollection

If a client, an insurer or a regulator ever asks, the answer isn't "let me find the paperwork" — it's a timestamped report with photos, witnesses and the actions you took, filed the day it happened and audit-trailed since. You can flag an incident as one that looks notifiable to the regulator and record when you made that notification, so the record shows you acted. The report is the proof that your response was real and on time.

Being straight

What OnCrew doesn't do

OnCrew does not submit reports to SafeWork or any regulator for you, and it doesn't discharge your work-health-and-safety duties — those stay yours. It's the capture-and-record layer: it makes sure the incident is written down properly, the office knows, and the evidence is kept. Deciding what's notifiable, making the notification, and running your safety program are still your call — OnCrew just makes sure you've got a clean, complete record to do it from.

FAQ

Incident reporting

Who files the incident — the worker or the supervisor?

The supervisor (or an admin from the office) files it, capturing who was involved — including the specific worker, if someone was injured. It's designed for the person running the site to log it on the spot, rather than relying on each worker to fill in a form.

Does it notify SafeWork or the regulator automatically?

No. OnCrew doesn't lodge anything with a regulator for you. It lets you flag an incident as one that looks notifiable and record when you made that notification, and it keeps the full report and photos as your evidence — but making the actual notification stays your responsibility.

What kinds of incidents can it capture?

Injuries, near-misses, hazards, property damage and dangerous incidents — with severity from minor through to fatal, treatment given, body part and injury type, mechanism, PPE, witnesses, and the immediate and recommended actions.

Can we attach photos?

Yes — photos (JPG/PNG/HEIC) or a PDF, straight from the phone at the scene, attached to the report.

Who finds out when one is reported?

The office is notified the instant a report is filed — flagged urgent for injuries and serious, critical or fatal incidents — so the right people can act without waiting for a debrief.

Can we track an incident through to resolution?

Yes. Each report moves through open → reviewed → actions taken → closed, with the actions and sign-off recorded and every change audit-logged.

Does it replace our WHS obligations?

No. It's a reporting and record tool that helps you meet them — it doesn't discharge your work-health-and-safety duties. Your safety program and your legal responsibilities stay yours.

How is OnCrew priced?

Per worker per month, with no worker caps and a monthly minimum — incident reporting is part of the platform, not a separate module. See full pricing.

Keep the record before the record keeps you

Book a 20-minute demo and we'll show you a real incident go from the supervisor's phone to a closed-out, audit-trailed report.

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Axis
Axis
OnCrew AI · online
Hi, I'm Axis — OnCrew's AI. Ask me anything about filling shifts, compliance, onboarding or how it all works.
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