Home · Platform · Dispatch & No-shows
No-show management & auto dispatch

No-shows caught and chased — automatically

OnCrew's no-show management watches every shift's clock-in window. Miss it and the system flags it instantly, then chases the worker by SMS and voice automatically and surfaces it on a live dispatch map — so a gap on site never becomes a surprise phone call from your client.

One platform · every sector

A no-show you find out about at 9am is already a problem on site. Axis, OnCrew's AI, finds out the moment the clock-in window passes — and starts chasing before you've even seen it, so the gap is closing while you sleep.

Instant detection

The clock-in window is the trigger

The problem: you only learn about a no-show when the client rings — by then the shift is already short and the day's plan is blown.

OnCrew: miss the clock-in window and the shift is flagged instantly. No waiting, no phone call from the client first — the system knows before anyone else does.

Dispatch — live
Marvel Stadium · J. OkaforOn post 17:58
Suncorp · L. TranLate · chasing
Allianz · D. MillsNo-show · re-filling
Suncorp · backup offerAccepted · en route
SMS + voice chase auto-started · backup sourced via Smart Fill
SMS + voice chasing

Chased automatically, re-filled in a tap

The problem: chasing a missing worker and finding a replacement is a frantic round of calls right when you've got the least time.

OnCrew: Axis chases the worker by SMS then voice automatically, and if they're gone, Smart Fill lines up the next best replacement to dispatch in a single tap.

No-show · Allianz Stadium
Crowd Controller · 6:00pm start
SMS sent · 6:06
Voice call · 6:09
No response · flagged
Backup ready · S. Patel 88%
Available now · 12 min away
DispatchSkip
What it does for you

A gap on site, handled

Instant no-show flag

The moment the clock-in window passes, the shift is flagged — no client phone call required.

Auto SMS & voice chase

The worker is chased by SMS then voice automatically — no admin has to pick up the phone first.

One-tap re-fill

Smart Fill lines up the next best replacement so you can dispatch a backup in a single tap.

Live dispatch map

Every shift and site on one live view — who's on, who's late, what needs you right now.

FAQ

Dispatch & no-shows — questions

How does OnCrew detect a no-show?

Every shift has a clock-in window. If the worker hasn't clocked on inside that window, OnCrew flags the shift instantly and starts the chase — so you know before your client does.

What counts as a no-show?

Missing the clock-in window is the line — full stop. OnCrew treats it as a no-show and immediately begins chasing and, if needed, re-filling, rather than waiting and hoping.

How are workers chased?

Automatically — by SMS first, then a voice call — without an admin having to start the calls. If there's still no response, the shift moves to re-fill.

How fast can a no-show be re-filled?

Smart Fill surfaces the next best available, compliant worker straight away, so you can dispatch a backup in a single tap.

Can I see everything in one place?

Yes — the live dispatch map shows every shift and site, highlighting who's late or missing so nothing slips. Works across every sector. See the platform.

Ready to never get caught short?

See no-show detection on your own shifts. Book a 20-minute demo and we'll show you the difference.

Book a demo →
Axis
Axis
OnCrew AI · online
Hi, I'm Axis — OnCrew's AI. Ask me anything about filling shifts, compliance, onboarding or how it all works.
Book a 20-min demo →